Frequently Asked Questions

Where is Belle Soie based?

Belle Soie is a Canadian women's fashion boutique based in British Columbia, Canada. We curate contemporary, ready-to-wear styles for women across Canada and beyond.

How long does shipping take?

Orders are typically processed within 3-5 business days. Standard delivery usually takes 12-15 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships.

What is your return policy?

We want you to love what you wear. If something isn't right, you may request a return within 14 days of delivery, provided items are unworn, unwashed, and in original condition with tags attached. To start a return, email us at support@thebellesoie.com.

Do you offer exchanges?

The fastest way to exchange an item is to return your original order and place a new one for the size or piece you'd like. To start, email us at support@thebellesoie.com with your order number and we'll walk you through it. Returns must meet the conditions in our Return & Refund Policy — items should be unworn, unwashed, and have their original tags attached. If your item arrived damaged, defective, or incorrect, don't worry about reordering — just email us within 48 hours with a photo and we'll make it right.

How do I choose the right size?

Each product page includes a size guide. If you're between sizes or unsure, reach out at support@thebellesoie.com and we'll help you find the perfect fit.

How can I contact you?

Our team is always reachable at support@thebellesoie.com. We're real people who genuinely care about your experience and aim to respond within 24-48 business hours.